Assisting Mama Money in customer management.
Web app development
Mama Money required a backend authentication system to allow call centre agents to easily approve, manage, and update customer details. The admin system is affectionately named CLAIRE.
Refresh were involved in the build of CLAIRE right from the get go.
CLAIRE admin has gone through many iterations over the years, with new features continuously being added, including a useful chat functionality, whereby agents can chat directly with customers.
Mama Money has been working together with Refresh since the early design phases. The Refresh team has been a dedicated partner, always open to hear ideas and always honest with feedback. The technical implementation has been smooth, we have worked together to arrive at a product that we are all very happy with and excited to present to customers. What we really like about working with Refresh is the personal contact and the quick response time to queries and requests. We have recommended Refresh on to interested parties and we will continue to do so in the future. We are one happy customer.