Businesses worldwide are developing chatbots that offer quick artificial intelligence powered answers to very common customer questions and requests.
These chatbots can provide very simple distribution of information via an easy to use menu system, (For example FAQs) or they can be integrated with company systems to perform more complex tasks such as ordering a new card, accessing your balance, or obtaining store locations or opening times.
These chatbots can be easily distributed across WhatsApp, your website chat, or other social media channels such as Facebook Messenger.
In Africa, WhatsApp powered chatbots are particularly effective as many mobile users on the African continent have WhatsApp installed on their devices, and use it already as a method of transacting with small businesses.
Get in contact with Refresh to chat about your chatbot project.
Pick n Pay Customer Chatbot
To try out the Pick n Pay chatbot please do the following:
- Browse to: https://api.whatsapp.com/send?phone=27600703037&text=Menu
- You may need to add the contact to WhatsApp
- Say “Hello”