Mama Money is a money transfer service that allows transfers from South Africa to Zimbabwe, Ghana, Tanzania, Uganda, Ethiopia, India and Nigeria. After the success of their web portal, (Also developed by Refresh) Mama Money asked us to create their “Family App” to facilitate customer money transfers using a mobile app interface.
Using cross-platform technology and material design principles, we prototyped and designed the app for maximum user friendliness and access in low-bandwidth environments on smaller screens.
The Family App allows customers to add and manage recipients, as well as create orders easily and quickly. Customers can also view training screens about which countries and payout methods are compatible with Mama Money.
A recent addition to the Family App is the ability for customers to register themselves online without needing an agent. The app facilitates the easy FICA compliance process by allowing the customer to take a photo of their FICA documents for approval by the Mama Money support personnel.
Mama Money has over 54,000 active installs of the app, over 100,000 total installs and it currently has a 4.5 / 5 rating, with 617 reviews. (As of October 2019))
“Mama Money has been working together with Refresh since the early design phases. The Refresh team has been a dedicated partner, always open to hear ideas and always honest with feedback. The technical implementation has been smooth, we have worked together to arrive at a product that we are all very happy with and excited to present to customers. What we really like about working with Refresh is the personal contact and the quick response time to queries and requests. We have recommended Refresh on to interested parties and we will continue to do so in the future. We are one happy customer”
Raphael Grojnowski & Matthew Coquillon.
Founders of Mama Money.