Launch the site

Mama Money Family App

An app to facilitate the easy transfer of money for Mama Money customers.

Background

Mama Money is a money transfer service that allows transfers from South Africa to Zimbabwe, Ghana, Tanzania, Uganda, Ethiopia, India and Nigeria. After the success of their web portal, (Also developed by Refresh) Mama Money asked us to create their “Family App” to facilitate customer money transfers using a mobile app interface.

Strategy

Using cross-platform technology and material design principles, we prototyped and designed the app for maximum user friendliness and access in low-bandwidth environments on smaller screens.

The Work

The Family App allows customers to add and manage recipients, as well as create orders easily and quickly. Customers can also view training screens about which countries and payout methods are compatible with Mama Money.

A recent addition to the Family App is the ability for customers to register themselves online without needing an agent. The app facilitates the easy FICA compliance process by allowing the customer to take a photo of their FICA documents for approval by the Mama Money support personnel.

The Add Recipient Screen

The Add Recipient Screen

Confirmation of Recipient Creation Screen

Confirmation of Recipient Creation Screen

Send Money Recipient Selection

Send Money Recipient Selection

Choose an Amount

Choose an Amount

Create Order Screen

Create Order Screen

Create Order with voucher applied

Create Order Screen with Voucher Applied

Payment Confirmation

Payment Confirmation

Get a Quote Screen

Get a Quote Screen

What your Recipient will Receive

What your Recipient will Receive

The Results

Mama Money customers installed the app 7,000 times, and the app currently has a 4.3 / 5 rating, with 49 reviews with 4 stars and above.  (As of November 2017)

What they said:

“Mama Money has been working together with Refresh since the early design phases. The Refresh team has been a dedicated partner, always open to hear ideas and always honest with feedback. The technical implementation has been smooth, we have worked together to arrive at a product that we are all very happy with and excited to present to customers. What we really like about working with Refresh is the personal contact and the quick response time to queries and requests. We have recommended Refresh on to interested parties and we will continue to do so in the future. We are one happy customer”

Raphael Grojnowski & Matthew Coquillon.
Founders of Mama Money.