Pick n Pay WhatsApp Chatbot

20 May 2020


Pick n Pay approached Refresh to develop a chatbot to assist customers with information about store hours and product offerings that are impacted by COVID-19.

What we did

Using our knowledge of the Pick n Pay products and services, Refresh did extensive research on Chatbot development for retail stores, and created a user experience suited to the needs of Pick n Pay customers.

Click image to enlarge.


The Result

Pick n Pay customers now have easy access to product catalogues, Coronavirus FAQs, store hours, and customer services. Customers can now also chat to a live agent during office hours.

We are busy working on further functionality for the chatbot, so watch this space!

Have a look at the Chatbot here.

What They Said

Hi, Craig. Just thought you’d like to know, initial feedback is that the (chat)bot is fantastic.

Bruce Norris: Senior Information Systems Manager: Pick n Pay.

More work

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