Pick n Pay approached Refresh to develop a chatbot to assist customers with information about store hours and product offerings that are impacted by COVID-19.
Using our knowledge of the Pick n Pay products and services, Refresh did extensive research on Chatbot development for retail stores, and created a user experience suited to the needs of Pick n Pay customers.
Pick n Pay customers now have easy access to product catalogues, Coronavirus FAQs, store hours, and customer services. Customers can now also chat to a live agent during office hours.
We are busy working on further functionality for the chatbot, so watch this space!
Have a look at the Chatbot here.
Hi, Craig. Just thought you’d like to know, initial feedback is that the (chat)bot is fantastic.
Bruce Norris: Senior Information Systems Manager: Pick n Pay.
