Pick n Pay WhatsApp Chatbot

20 May 2020


Pick n Pay approached Refresh to develop a chatbot to assist customers with information about store hours and product offerings that are impacted by COVID-19.

What we did

Using our knowledge of the Pick n Pay products and services, Refresh did extensive research on Chatbot development for retail stores, and created a user experience suited to the needs of Pick n Pay customers.

Click image to enlarge.


The Result

Pick n Pay customers now have easy access to product catalogues, Coronavirus FAQs, store hours, and customer services. Customers can now also register a SmartShopper card via the chatbot.

Have a look at the Chatbot here. (You will need to add this contact to WhatsApp)

What They Said

Hi, Craig. Just thought you’d like to know, initial feedback is that the (chat)bot is fantastic.

Bruce Norris: Senior Information Systems Manager: Pick n Pay.

More work

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