Pick n Pay approached Refresh to develop a chatbot to assist customers with information about store hours and product offerings that are impacted by COVID-19.
Using our knowledge of the Pick n Pay products and services, Refresh did extensive research on Chatbot development for retail stores, and created a user experience suited to the needs of Pick n Pay customers.
Pick n Pay customers now have easy access to product catalogues, Coronavirus FAQs, store hours, and customer services. Customers can now also chat to a live agent during office hours.
We are busy working on further functionality for the chatbot, so watch this space!
Hi, Craig. Just thought you’d like to know, initial feedback is that the (chat)bot is fantastic.
Bruce Norris: Senior Information Systems Manager: Pick n Pay.